One of the most valuable assets to healthcare providers is time which is why their work schedules need to be workable in a way that benefits them and their patients without inducing stress. Patients place a lot of importance on the quality and delivery of care but there is another significant factor that influences a patient’s decision to choose a particular clinic or hospital: convenience.
In order to succeed in this digital world, it’s crucial that healthcare practitioners provide convenience with state-of-the-art care. When delivery of care is poorly coordinated, the patient-provider relationship can suffer and this can lead to a poor healthcare experience. A survey has found that the lack of a simplified way to access health can complicate matters of care delivery. Online management of appointments and schedules is the simplest way of ensuring that your clinic or hospital helps patients use your services effectively and reduce no-shows.
What Is Online Appointment Scheduling?
The online scheduling system is also known as appointment scheduler tool, online scheduler, and appointment management system. It’s one of the most commonly used web and app based solutions . A patient can book a slot to consult a doctor using the “Book Now” option present on the screen of their laptop, phone, or tablet.
Once the time and date are selected, the system confirms the booking automatically and also updates the records without any staff intervention.
5 Benefits of Online Scheduling
While many healthcare facilities are looking towards digitizing their practise, the simplest way is to start by implementing online appointment booking and scheduling. Here’s how clinics and hospitals benefit:
1) Optimize Staffing
Healthcare staffing is a persistent challenge for many clinics and hospitals. Stakeholders need to ensure that they can schedule the right caregivers who can accommodate their patient’s varying needs. Practises that implement an online scheduling system or online booking system can manage their staff better and improve employee communication.
Online bookings also mean that there is very little room for human error during scheduling an appointment.
2) Increases Employee Engagement
One great way to improve employee engagement is to give staff more control over their work schedules. By making them part of the online booking process, your clinic or hospital can boast of a balanced workload that isn’t constantly being changed.
3) 24/7 Operational Efficiency
As mentioned before, patients value convenience. Those who have other commitments and are busy during the day can find it difficult to call and schedule an appointment. Online booking allows them to schedule an appointment even when your practise is closed.
4) Centralizes Information
Online systems make patient and staff management easy and efficient. The healthcare organization can create a single point of contact for all patient related information by automatically updating, rescheduling, and analyzing. It also makes it easier to avoid redundant entries about the same patient.
5) Increases Revenue
The ability to integrate a more streamlined appointment system can not only provide a better patient experience, but also reduce administrative costs. Healthcare organizations can expect to see an increase in their revenue as a result.
Simple Tips To Effectively Manage Scheduled Appointments
If you’re a clinic who’s already implemented the online scheduling system- that’s great! Below are a few tips that you can use to effectively manage schedules:
-Offer your patients time-slot options as well as doctor availability options to help them understand the process better.
-If an appointment was made in advance, automate your software to send patients reminders and notifications about their upcoming consultation.
-Make sure that your patients know how to reach you in case of any queries or problems. Keep your contact details updated to ensure that there is no missed communication.
-Upgrade any manual appointment books to cloud-based software for easy backup.
The points made above are all crucial to a healthcare practise. There’s a lot to consider when it comes to digitizing processes that have been manual-based for a long time.
If you’re considering giving your clinic or hospital an online presence with an easy appointment booking facility, TABIIB can help you. You can register your clinic for free and automate your appointment scheduling.
If you’re interested in how TABIIB can help you digitize your practise, visit www.tabiib.com to know more.